Data Protection · Privacy · Your Rights
When you create an account on Spades Card, you provide certain information. This page explains what that information is used for, where it goes, and how it is kept secure — all in plain, straightforward terms. It takes about ten minutes to read, but it is worth knowing.
Spades Card takes your privacy seriously. This policy tells you exactly what data we hold, why we hold it, and how it is kept secure. For any questions, contact us at support@spadescard.net.
This Privacy Policy applies to all services on the Spades Card platform — including the website, mobile app, and any other channel through which you use Spades Card. It explains how the information we collect from you is used, stored, and kept secure.
Spades Card believes you own your personal data. We only collect what is strictly necessary to provide our services — nothing more. If anything in this policy is unclear, reach out to our support team and we'll walk you through it.
Spades Card collects two types of data — information you provide directly and information gathered automatically as you use the platform.
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Name & Date of Birth | At Registration | Identity Verification & Age Confirmation |
| Mobile Number | At Registration | OTP Verification, Payments & Communication |
| National ID Number | During KYC Verification | Legal Obligations & Large Withdrawals |
| BKash / Nagad Number | During Deposits & Withdrawals | Transaction Processing |
| Email Address (Optional) | When Updating Your Profile | Sending Important Notifications |
Spades Card uses collected data only for the specific purposes it was gathered for. No data is used beyond its stated purpose.
Spades Card never uses your data for ad targeting. We have no targeted advertising system of any kind.
Spades Card does not sell your data. However, there are a limited number of situations where sharing certain information with specific third parties is necessary:
Your data is never shared with anyone for purposes beyond those listed above. Spades Card does not sell or pass on user information to marketing companies or data brokers.
Spades Card does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account Details (Name, Mobile Number) | 5 Years After Account Closure (For Legal Compliance) |
| Transaction History | 7 years (as required by AML regulations) |
| KYC Documents | 5 years after account closure |
| Gaming & Betting Logs | 3 Years |
| Support Conversations | 2 Years |
| Cookies & Session Data | Up to 12 months |
Once the retention period expires, your data is automatically deleted or anonymised.
The Spades Card website and app use cookies and similar technologies to improve the user experience and maintain security.
Most cookies can be disabled or deleted through your browser settings. However, disabling essential cookies may prevent Spades Card from functioning correctly.
Spades Card uses industry-leading technology to keep your data secure:
Spades Card believes you have full ownership of your data. To exercise any of the rights below, contact us at support@spadescard.net or via live chat:
You can request a full report of the personal information Spades Card holds about you at any time. We will deliver it within 30 days of your request.
If any of your information is incorrect, you can request a correction. Contact support and it will be updated after your identity is verified.
After your account is closed, you may request deletion of your data once the legally required retention period has expired.
You can ask us to stop using your data for specific purposes — for example, to opt out of receiving promotional messages.
You can request a copy of your own data in a machine-readable format.
If you have a complaint about data protection, you can raise it directly with the Spades Card privacy team.
Spades Card strictly does not collect data from anyone under 18, nor permit them to use the platform.
Providing a date of birth at registration is mandatory. It is not possible to register with a date of birth under 18 years of age. If a minor provides false information to open an account and this is identified during verification, the account will be closed immediately and all collected data will be deleted.
It is the responsibility of parents and guardians to ensure that younger family members cannot access Spades Card. If you become aware of any account belonging to a minor, please notify us immediately at support@spadescard.net.
Spades Card may update this Privacy Policy when necessary. For any significant changes, a notification will appear when you log in to your account, and an SMS will be sent to your registered mobile number.
You can check the "Last Updated" date at the top of the page to see whether the policy has changed recently. Continued use of the platform after any update constitutes acceptance of the revised policy.
Spades Card will notify users at least 7 days before any changes to the Privacy Policy take effect — except in the case of urgent security-related updates.
For any questions, requests, or complaints regarding this Privacy Policy:
Spades Card treats every privacy request seriously and ensures it is resolved within the designated timeframe.
Our Commitment
All data between your phone and Spades Card's servers is protected by 256-bit SSL encryption. Even if someone intercepts it along the way, they cannot make sense of it — that is the power of encryption.
Spades Card does not share your data with any advertising networks, data brokers, or marketing companies. Your mobile number is used solely for payments and support — nothing more.
Spades Card enforces a strict access control policy — each staff member can only view the specific data required for their role. No one has direct access to payment information.
Cybersecurity monitoring runs 24/7. Unusual login attempts, access from unfamiliar locations, or multiple failed password entries trigger immediate account protection.
Access, correction, deletion, and portability — Spades Card supports all of these rights. Simply submit a request to support, and it will be resolved within the designated timeframe.
External security experts conduct regular penetration testing on Spades Card's systems. Any vulnerabilities identified are addressed immediately — before users are affected.
When you open an account on any online platform, you are placing a measure of trust — "These people will handle my data responsibly." Spades Card does not take that trust lightly. The number of online platforms in Bangladesh is growing, but not all of them pay equal attention to data protection. From day one, Spades Card made a deliberate choice: user trust is our most valuable asset.
Many people worry that providing a mobile number will lead to spam calls or messages. That does not happen at Spades Card — we do not share your number with telemarketers or third-party advertising agencies. Your mobile number is used solely for OTP delivery, payment processing, and critical support communications. If you do not want promotional SMS, you can turn them off in your account settings.
Many people hesitate over KYC verification — "Why do I need to provide my National ID details?" The answer is simple: it is there to protect you. If someone gets hold of your mobile number and tries to hack your account, they still cannot make a withdrawal because the ID verification will not match. It is an extra layer of security. KYC data on Spades Card is stored encrypted and is never shared with anyone unless required by law.
There are two reasons we keep gaming history and betting logs — first, to resolve any disputes that may arise; and second, to keep responsible gaming tools working effectively. For example, deposit limits function because the system knows how much you have deposited this week. Without this data, those features simply cannot work. This information is never used for marketing or profiling.
Spades Card plans to roll out more advanced privacy features in the future — including a personal dashboard where you can view exactly what data is held about you and request its deletion if needed. Privacy is an ongoing commitment at Spades Card, and every update brings meaningful improvements.
Questions & Answers
The key difference between Live Casino and regular slots is that Live Casino games are run by a real human dealer, streamed to you in real time via live video. Instead of software, a trained dealer is dealing cards or spinning the roulette wheel — and that makes all the difference.
How to Play: Log in to Spades Card and select "Live Casino" from the Casino section. You'll find games like Live Blackjack, Live Baccarat, Live Roulette, and Live Mega Wheel. Click on any game to open the dealer's live video feed and access your betting options.
Betting Rules: A chip or betting panel is displayed at the bottom of the screen — use it to set your bet amount, then click the area on the table where you want to place your bet. Each round has a fixed betting window; use the timer to make your decision.
If This Is Your First Time: Start with lower bets and observe a few rounds to get a feel for the game. You can also chat with the dealer in the live chat. A stable internet connection makes a significant difference to your Live Casino experience.
Understanding wagering requirements — or betting requirements — is all it takes to cut through the confusion around bonuses.
Key Concepts: Say you deposit ৳500 and receive a 100% bonus, bringing your total balance to ৳1,000. You cannot withdraw the bonus ৳500 directly — you must first meet the wagering requirement. A 10x wager means you need to place bets totalling 10 times the bonus amount, which equals ৳5,000 in total bets. You play through this using your own balance — any winnings are re-bet until the requirement is met.
Calculate It Easily: Bonus amount × wagering multiplier = total bet required. In the Bonus section of Spades Card, you can track your current progress — how much has been wagered and how much remains — via a progress bar.
Game Contribution: Not all games contribute equally to wagering. slots typically count 100%, while games like Blackjack or Roulette may count less — for example, 10% or 20%. The exact contribution is stated in each bonus's terms and conditions.
Once the wagering requirement is met, any winnings earned from the bonus will automatically transfer to your real balance and become available for withdrawal.